Policies & Legal

1 May 2026 ABN: 45 501 930 411 · Partnership of Shannon Smith & Ethan Wilson Business Address: 102 Falconer Street, Southport 4215, Gold Coast, Queensland, Australia Email: solenneherbalskincare@gmail.com

Solenne Skincare respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001. This policy explains how we collect, use, disclose, and store your information when you visit our website, purchase our products, or book an online consultation.

This Privacy Policy applies to all users of our website, customers purchasing Solenne Skincare products, and clients engaging in online consultations with Shannon Smith, a registered Chinese Medicine Practitioner under AHPRA (Australian Health Practitioner Regulation Agency).

For general site visitors and customers: • Name, contact details (email, phone, address) • Billing and shipping information • Payment details (processed securely via Shopify / PayPal) • Website usage data (cookies, analytics, preferences) For online consultation clients: • Health history, lifestyle and wellbeing information • Medical or diagnostic data voluntarily provided • Photos or other files submitted for assessment • Treatment and consultation notes maintained by Shannon Smith

• Directly from you (through forms, checkout, booking pages, or email) • Automatically via website analytics tools and cookies • Through secure third-party platforms (Shopify, PayPal, or similar)

Your information is collected to: • Process orders, payments, and shipping • Provide requested consultations and services • Maintain client records in compliance with AHPRA obligations • Communicate updates, promotions, or wellness resources (with consent) • Improve website functionality and customer experience

All personal and health information is stored securely on password-protected systems compliant with AHPRA, Shopify, and Australian privacy standards. Access is restricted to authorised personnel (Shannon Smith & Ethan Wilson). Health records are retained for a minimum of seven (7) years as required under the National Law.

We will not sell, rent, or trade your personal data. Information may be disclosed to: • Payment processors (Shopify / PayPal) • Postal and courier services (Australia Post) • Professional advisors (legal, accounting, compliance) • IT or software providers assisting in secure data management Where health information is shared, it will occur only with your written consent or as required by law.

As we offer international shipping, some data may be processed outside Australia by third-party service providers. We take reasonable steps to ensure those parties comply with comparable privacy protections.

Our site uses cookies to collect statistical data about browsing behaviour. You can disable cookies in your browser settings, though this may affect functionality.

With your consent, Solenne Skincare may send you updates about new rituals, product launches, or educational resources. You may unsubscribe at any time via the link in each email or by contacting us at solenneherbalskincare@gmail.com.

You may request access to, or correction of, your personal or health information by writing to solenneherbalskincare@gmail.com. We will respond within 30 days, subject to legal and clinical record-keeping obligations.

All consultation data are handled in accordance with AHPRA, Chinese Medicine Board of Australia, and Privacy Act requirements. By booking an online consultation, you consent to the collection and storage of relevant health information for treatment purposes.

As Solenne Skincare formulations are natural and herbal, we recommend performing a patch test before use. Individuals with known allergies or sensitivities should consult a qualified health professional before applying any product.

Our products and consultations are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

We may update this Privacy Policy periodically. The revised version will be published on our website with the new effective date.

For questions or complaints regarding privacy or data handling: Email: solenneherbalskincare@gmail.com If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.