Policies & Legal

1 May 2026 ABN: 45 501 930 411 · Partnership of Shannon Smith & Ethan Wilson Business Address: 102 Falconer Street, Southport 4215, Gold Coast, Queensland, Australia Email: solenneherbalskincare@gmail.com

Solenne Skincare respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001. This policy explains how we collect, use, disclose, and store your information when you visit our website or purchase our products.

This Privacy Policy applies to all users of our website and customers purchasing Solenne Skincare products.

For general site visitors and customers: • Name, contact details (email, phone, address) • Billing and shipping information • Payment details (processed securely via Shopify / PayPal) • Website usage data (cookies, analytics, preferences)

• Directly from you (through forms, checkout, booking pages, or email) • Automatically via website analytics tools and cookies • Through secure third-party platforms (Shopify, PayPal, or similar)

Your information is collected to: • Process orders, payments, and shipping • Communicate updates, promotions, or wellness resources (with consent) • Improve website functionality and customer experience

All personal information is stored securely on password-protected systems compliant with Shopify and Australian privacy standards. Access is restricted to authorised personnel (Shannon Smith & Ethan Wilson). Records are retained as required under Australian law.

We will not sell, rent, or trade your personal data. Information may be disclosed to: • Payment processors (Shopify / PayPal) • Postal and courier services (Australia Post) • Professional advisors (legal, accounting, compliance) • IT or software providers assisting in secure data management

As we offer international shipping, some data may be processed outside Australia by third-party service providers. We take reasonable steps to ensure those parties comply with comparable privacy protections.

Our site uses cookies to collect statistical data about browsing behaviour. You can disable cookies in your browser settings, though this may affect functionality.

With your consent, Solenne Skincare may send you updates about new rituals, product launches, or educational resources. You may unsubscribe at any time via the link in each email or by contacting us at solenneherbalskincare@gmail.com.

You may request access to, or correction of, your personal information by writing to solenneherbalskincare@gmail.com. We will respond within 30 days, subject to legal record-keeping obligations.

All personal data are handled in accordance with the Privacy Act requirements.

As Solenne Skincare formulations are natural and herbal, we recommend performing a patch test before use. Individuals with known allergies or sensitivities should consult a qualified health professional before applying any product.

Our products are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

We may update this Privacy Policy periodically. The revised version will be published on our website with the new effective date.

For questions or complaints regarding privacy or data handling: Email: solenneherbalskincare@gmail.com If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.